Planet X
Moderators: Bearbonesnorm, Taylor, Chew
- AndyTheBikeGuy
- Posts: 228
- Joined: Fri Mar 02, 2018 2:34 pm
- Location: Lake District
Planet X
Hi all,
Made an order with PX but didn't realise one of the items was out of stock, need most of it soon, but they won't send till all in stock. Tired contacting them through the ticket system and live chat, but haven't heard anything. Any idea if there's another way to actually get in touch with them? I just keep getting "We are very busy at present, we'll action the e-mail as soon as we can."
Cheers,
Andy
Made an order with PX but didn't realise one of the items was out of stock, need most of it soon, but they won't send till all in stock. Tired contacting them through the ticket system and live chat, but haven't heard anything. Any idea if there's another way to actually get in touch with them? I just keep getting "We are very busy at present, we'll action the e-mail as soon as we can."
Cheers,
Andy
Re: Planet X
You could call into the shop in Sheffield?
Otherwise, good luck. They are somewhat notorious for poor contact.
Otherwise, good luck. They are somewhat notorious for poor contact.
Re: Planet X
I have called them in the past, a couple of times in fact. Don’t remember being particularly hard to get hold of, others experience may be quite different of course.
Is there not an option to check for sending items as available, as an edit to ones order? ( been a while since I ordered any more than one or two items.
Is there not an option to check for sending items as available, as an edit to ones order? ( been a while since I ordered any more than one or two items.
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Re: Planet X
If you don't mind me asking, what item is out of stock? Did you check on the view availability section before placing the order or did it only become clear when you got the confirmation email from them? When I worked there which was admittedly 4 years ago, the picking method was to wander round the warehouse with a knocked off (I kid you not) Ikea blue bag filling it with the items on the pick sheet. If you got to a location and there was nothing in it, you moved on to the next item and left the bag at the packing station with the missing item highlighted. The bags would just sit there until someone got round to investigating.
I'm sure this isn't filling you with joy and it may have changed recently but I expect not.
The problem with it not being in stock is that due to PX's policy of opportunistic buying of ends of line bits and the owners schizophrenic way of falling in and out of love with products and suppliers, it may never come back into stock. Hindsight is wonderful but NEVER EVER buy anything from PX that is out of stock. You could try phoning customer services but I cannot give you any names as virtually the whole workforce has changed since I left. Also you could try Singletrack as Brant Richards is sometimes lurking there and he has just rejoined them (for the 3rd time)
I'm sure this isn't filling you with joy and it may have changed recently but I expect not.
The problem with it not being in stock is that due to PX's policy of opportunistic buying of ends of line bits and the owners schizophrenic way of falling in and out of love with products and suppliers, it may never come back into stock. Hindsight is wonderful but NEVER EVER buy anything from PX that is out of stock. You could try phoning customer services but I cannot give you any names as virtually the whole workforce has changed since I left. Also you could try Singletrack as Brant Richards is sometimes lurking there and he has just rejoined them (for the 3rd time)
- Cheeky Monkey
- Posts: 3915
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- Location: Leeds ish
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Re: Planet X
Cancel order and re-order but don't include the out-of-stock item?
Planet X / On One - bit of a lottery in oh so, so, so many respects
Planet X / On One - bit of a lottery in oh so, so, so many respects
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- Joined: Tue Jan 31, 2012 2:04 pm
- Location: Scottish Borders
Re: Planet X
Be interesting to see what frames start coming out with Brant back, unless he gets fed up and goes back to trousers
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Re: Planet X
Perhaps they will have tweed/carbon mix eroica frames cheap soon
- AndyTheBikeGuy
- Posts: 228
- Joined: Fri Mar 02, 2018 2:34 pm
- Location: Lake District
Re: Planet X
In fairness I think it probably was clear that the item was out of stock, I just didn't pay attention in my late night haze.
I thought about cancelling, but unless I'm mistaken there isn't an automated way of doing that, so I'd still be in the same ticket system anyway.
I had a "live chat" with someone earlier who said they were busy and I'd scuppered my chances of having my email dealt with by sending a chasing email 2 days later (I feel such a fool).
I've bought 2 bikes from them in the past and never had any issues, even when a couple of bolts were missing, seemingly not bothered now it's a low value order.
Cheers for the replies, interested to see the inner workings!
I thought about cancelling, but unless I'm mistaken there isn't an automated way of doing that, so I'd still be in the same ticket system anyway.
I had a "live chat" with someone earlier who said they were busy and I'd scuppered my chances of having my email dealt with by sending a chasing email 2 days later (I feel such a fool).
I've bought 2 bikes from them in the past and never had any issues, even when a couple of bolts were missing, seemingly not bothered now it's a low value order.
Cheers for the replies, interested to see the inner workings!
Re: Planet X
their interesting interpretation of customer relations never cease to amaze or amuse meI'd scuppered my chances of having my email dealt with by sending a chasing email 2 days later (I feel such a fool).
I only ever us eof two conditions are met
1. Its dirt cheap
2. I am not in a rush for it
Oh and three its not a bike as the QC is erratic*
three frames and not one took a back wheel with a rotor despite them insisting they had checked it
Re: Planet X
I had an order amended over live chat in a few minutes earlier this week.
Maybe try it again?
Maybe try it again?
- JohnClimber
- Posts: 3926
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Re: Planet X
Of topic, I didn't know Brant had gone back.restlessnative wrote:Be interesting to see what frames start coming out with Brant back, unless he gets fed up and goes back to trousers
I wonder why
Re: Planet X
I didn't know he'd gone back and I was talking to him in the pub the other day...
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Re: Planet X
He mentioned it on a thread on STW..Of topic, I didn't know Brant had gone back.
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Re: Planet X
Well, it's not the sort of thing one would want to admit to in public.GregMay wrote:I didn't know he'd gone back and I was talking to him in the pub the other day...
https://singletrackworld.com/forum/topi ... h-hangers/
- AndyTheBikeGuy
- Posts: 228
- Joined: Fri Mar 02, 2018 2:34 pm
- Location: Lake District
Re: Planet X
Quick update, they've replied to my email, removed the item which will be refunded and said I'd get an email when it's shipped. Some progress at least!