I sent my old (8 years) and rather battered thermarest Neoair back to Cascade Designs in Ireland a couple of weeks back. It had developed an unsightly “bulge” where the baffles had come unstuck. I thought I’d be cheeky and send it back to the Warranty department, expecting a knock back or at best maybe a reduced price replacement.

I got a free replacement in the post last week . They will certainly get my custom in future.

[They will certainly get my custom in future.
[/quote]

Only if they stop replacing it for free at some stage....

I've found their customer service to be absolutely top notch

Same here. I had an original green neoair replaced for free last year-again I wasn’t really expecting that when I sent it in. The replacement developed a small leak that I couldn’t find so I sent it in for repair and they replaced that as well! Fantastic service and well worth the upfront cost for that backing.

mechanicaldope wrote: ↑Wed Oct 16, 2019 2:56 pm
Only if they stop replacing it for free at some stage....

Very true. Makes me think of my Hope LED light, it's like Trigger's broom.

My wife and I have had an embarrassing amount of Prolite pads replaced by Cascade after they delaminated - something like 5 between us.

Sounds good, I’ve just sent my exped mat off and will be sending my thermarest off ( uberlight) shortly due to an ever increasing leak. It will interesting to see who has the best service, currently I have no functioning mats.

I was just about to press the button on a Thermarest Uberlite, but having read some reviews there seems to be a very high failure rate. Not sure what to do now

I think you get to point of thiness/lightness where its just not reliable enough
For me my sleeping system is essential as a night on the ground is going to be horrible for me comfort wise in summer and very cold the rest of the year .
Also read rather mixed reviews and its only 100g saving ish - better water management would save me more