Exped Synmat Warranty?

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mcmoonter
Posts: 78
Joined: Tue Dec 17, 2013 9:41 am

Exped Synmat Warranty?

Post by mcmoonter »

I'm camping at Forth Fat. Last night my Exped Synmat started delaminating to the point where it felt like I was perched on a popping Frankfurter

I've used it on probably a hundred and fifty nights. I'm wondering how good their warranty is. A quick squint online suggests they have a five year warranty,

Any experiences with delaminating replacements?
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Bearbonesnorm
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Re: Exped Synmat Warranty?

Post by Bearbonesnorm »

I think it's 5 years on standard stuff and either 2 or 3 on anything with a UL in its name.
May the bridges you burn light your way
Chew
Posts: 2602
Joined: Sun Jun 19, 2011 8:46 pm
Location: Halifax

Re: Exped Synmat Warranty?

Post by Chew »

I had the Frankfurter issue two.
Mat was about 18 months old. Just sent it back to where I bought it from under warranty.
No issues and a new one sent out 3/4 weeks later.
jBay
Posts: 411
Joined: Sun Apr 13, 2014 8:32 pm

Re: Exped Synmat Warranty?

Post by jBay »

2 replaced under warranty, not a blink - new ones supplied in a week
mcmoonter
Posts: 78
Joined: Tue Dec 17, 2013 9:41 am

Re: Exped Synmat Warranty?

Post by mcmoonter »

Happy days, the importer just delivered a new replacement despite it being outside their statutory warranty period.
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